CPK

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Service interruptions

A CPK is C&CZ’s way of reporting a problem or service interruption. Follow the mailing list or RSS feed, and check the service interruptions page for live status updates.

A CPK is how C&CZ reports a problem or service interruption. We publish one when something goes wrong, when we need to do planned maintenance, or when we want to let you know about something that affects the services we run.

Note

What’s a CPK? CPK is short for the Dutch C&CZ Probleem Kaart — C&CZ problem card. The name is simply how we’ve always done it, and it has stuck with us ever since.

How to follow CPK messages

CPK messages are first sent to the CPK mailing list — you can (un)subscribe there. You can also follow the service interruption messages via RSS.

When a CPK takes longer to resolve, we publish updates on the service interruptions page.

University-wide interruptions

For Radboud University-wide service interruptions, see meldingen.ru.nl.

 No service interruptions.


Resolved

January 2021

CPK#1269 Switch crash; gitlab+mattermost, licenses and DHZ

Due to a simple management command the switch (as-ak008-04) crasht and had to be reset manually. The switch sits between the network and servers for gitlab+mattermost, licenses and the database for DHZ(diy).

Updated Oct 8, 2026

November 2020

CPK#1268 Gitlab upgrade

Services will not be available for a while because of a GitLab and Mattermost upgrade.

Updated Oct 8, 2026

July 2020

CPK#1267 Eduroam problem on campus

The ISC announced: For security reasons, the certificate of the wifi server will be replaced in the evening of Friday, July 10. This has consequences for connecting your mobile device to Eduroam when you’re on campus: • If you get the message that you have to accept the new certificate to use eduroam, choose ‘yes’. You can then use eduroam again; • If you don’t get this message and can’t connect to Eduroam, choose the wireless network ’eduroam-config’. Accept the terms and conditions. Follow the instructions to reinstall Eduroam. ...

Updated May 5, 2026

June 2020

CPK#1265 Webserver 'havik' offline

Several parts have been replaced. We assume the problem, that occurred twice, is now resolved. For dual-boot pcs, the boot menu was served by an alternative method during the repair.

Updated May 5, 2026

CPK#1264 Science radius disruption

Affected : Users of Science VPN and Eduroam based on science account The certificate of the LDAP servers has been replaced this morning, this has also changed the certificate chain. The radius server uses LDAP as authentication backend and in the radius configuration the certificate chain had to be changed too. This was initially overlooked. Radius is the authentication mechanism used by all VPN servers and Eduroam

Updated May 5, 2026

CPK#1263 Webserver 'havik' offline

The server went down in the same way as the previous time (3rd of June 2020). The cause is most likely a system board problem. This part will be replaced Tomorrow by a support engineer.

Updated May 5, 2026

CPK#1262 Webserver 'havik' offline

by a website) and various websites. The server couldn’t be reached after the scheduled weekly reboot, not even on its management interface. Because also C&CZ employees work from home and the interruption didn’t get enough urgency fast enough, the interruption lasted too long, apologies for that. The support partner has been contacted and the server has been updated, but the origin of the problem is still unclear. We will also look at making these services more redundant or more easily movable to a different server.

Updated May 5, 2026

May 2020

CPK#1261 CN00 Slurm master ubuntu 16.04 down

Due to a failed BIOS upgrade, the hardware of the database server appears to be bricked. We transfered the disks to another machine (cn00) and all database services are now up again, at the cost of not having cn00 running. When the hardware is working well again, we will swap it all back and restore the original situation.

Updated Oct 8, 2026

CPK#1260 Sperwer Database server storing

Due to a failed BIOS upgrade, the hardware of the database server appears to be bricked. We transfered the disks to another machine (cn00) and all database services are now up again, at the cost of not having cn00 running. When the hardware is working well again, we will swap it all back and restore the original situation. Update May 19th, 12:15 : hardware fixed, situation back to the original state.

Updated Oct 8, 2026

April 2020

CPK#1259 Jitsi.science.ru.nl not working properly

Due to performance tuning having gone wrong the jitsi.science.ru.nl conference rooms cannot be joined by more than one person at the moment. Solved by reinstalling server.

Updated May 5, 2026