CPK

rss feed

Service interruptions

A CPK is C&CZ’s way of reporting a problem or service interruption. Follow the mailing list or RSS feed, and check the service interruptions page for live status updates.

A CPK is how C&CZ reports a problem or service interruption. We publish one when something goes wrong, when we need to do planned maintenance, or when we want to let you know about something that affects the services we run.

Note

What’s a CPK? CPK is short for the Dutch C&CZ Probleem Kaart — C&CZ problem card. The name is simply how we’ve always done it, and it has stuck with us ever since.

How to follow CPK messages

CPK messages are first sent to the CPK mailing list — you can (un)subscribe there. You can also follow the service interruption messages via RSS.

When a CPK takes longer to resolve, we publish updates on the service interruptions page.

University-wide interruptions

For Radboud University-wide service interruptions, see meldingen.ru.nl.

CPK#1449 E-mail receiving and deliverability problems

Both inbound and outbound e-mail from the Science domain cannot be received nor delivered due to an upstream issue at Microsoft. Unfortunately, our infrastructure currently relies on spam filtering (“EOP”); the same system the Radboud University relies on for @ru.nl addresses. We’re monitoring the situation, but due to this setup, we cannot give an estimate of a fix. As a temporary workaround, both postmaster@science.ru.nl and helpdesk@science.ru.nl should be reachable from within the Science domain, and from external, non-Microsoft e-mail domains. ...

Updated Nov 13, 2026

Resolved

May 2026

CPK#1429 Server Peck crashed

The fileserver peck crashed this early morning. After a reboot, the machine ran fine again. Users of cluster nodes that use nfs exported volumes from peck might still experience problems as nfs (network file system) does not seem to be recovering well.

Updated Oct 8, 2026

CPK#1428 Intermittent SMTP failures caused by rspamd

Since last Friday (May 8) around 18:30, our SMTP servers have intermittently refused to accept mail for sending. The issue was caused by rspamd refusing to filter messages for unknown reasons. The issue seems to be resolved for now, we will keep an eye out for the problem to re-occur. Update: It looks like the issue was resolved by explicitly setting some default settings to their default value. By doing this we were able to prevent errors that occurred with some e-mails. We think these errors caused the SMTP server stop accepting mail in some cases.

Updated Oct 8, 2026

CPK#1427 Sending mail via authenticated smtp failed

Thunderbird (and probably other mail clients) using authenticated SMTP to send e-mail complained about an invalid certificate. This was due to the replacement certificate being signed with another intermediate certificate from our certificate authority (Harica), which temporarilly broke the upchain. It was fixed around quarter to one o’clock. This is related to the certificate issues previously described in CPK 1396.

Updated May 5, 2026

CPK#1426 Reboot forced on some servers

A zero day vulnerability in the Linux kernel forced us to reboot a few of the most open to the world servers, other servers will probably reboot as possible with a fixed kernel. We also installed a workaround to mitigate the issue on all servers.

Updated May 5, 2026

April 2026

CPK#1425 Internal zone transfer blocked by firewall

Since about one week ago, the (central) firewall started to apply internal packet inspection to the regular zone transfers of the internal view of ru.nl. The transfer was then blocked by the firewall before completion, causing our copy of the data, which is required for accessing bass.ru.nl and also internal mail delivery to @ru.nl addresses, to expire after 8 days. This period is relatively short, we have 3 weeks for our own zones, and the effect of expiry was underestimated. ...

Updated May 5, 2026

CPK#1424 GitLab unavailable due to failed update

An automatic GitLab update caused a database migration failure, making the service unavailable. We resolved the issue by restarting the database and reconfiguring the GitLab migration.

Updated May 5, 2026

March 2026

CPK#1423 Scheduled firewall reboot broke keepalive service

A planned reboot of one of the science firewalls at 10:30 should normally have been unnoticable, however, after the firewall came back online, the keepalived service failed to start, which prevented the firewall’s virtual IP from being advertised. As a result, traffic to several internal services appeared to hang. The issue was resolved by manually starting the keepalived daemon at 10:51.

Updated May 5, 2026

February 2026

CPK#1422 Self‑creating login broken on DIY

After an upgrade on Feb 3, the DIY service kept an old process running, so self‑service account creation failed. 12 users hit the “account creation failed” error between 12:01 AM and 9:33 AM. The process was restarted, the new version took over and login creation works again. Sorry for the hassle!

Updated May 5, 2026

CPK#1421 Mail Lost between 18:00 2 Feb 2026 and 9:00 3 Feb 2026

We are working on replacing our incoming mailservers and something went wrong. Due to an unexpected block in the mail flow, around 2800 mails which were queued from around 18:00 on Feb 2nd, were lost. The host queuing the mail, was replaced on Feb 3rd, around 8:30 and decommissioned at around 9:00. Unfortunately, the decommissioning also destroyed the disk of the server with the mail queue of around 2800 e-mails. At 18:00 on Feb 2nd, two servers were accepting incoming mail, but only one of the servers was queuing, the other one was running as expected. ...

Updated Oct 8, 2026

January 2026

CPK#1420 Certificate expired on Elabftw

Elabftw had an expired certificate, because after the move to a new server, this process was left unmonitored. Both the certificate and the monitoring are now fixed.

Updated Oct 8, 2026