Begin 2013-10-12 00:00:00
End 2014-02-26 00:00:00
Affected Users of a KM MFP C364e as a scanner through e-mail

Update: we changed the configuration of the network switchports of the KM’s, which resolves the problem. This was necessary, because the KM’s do not try hard enough to make a connection with the SMTP-server.

Update: an alternative is scanning to a USB stick. Log in at the MFP with the scan-pin, put a document in the feeder or on the document glass, select Scan and then plug the USB stick into the USB port on the right side of the MFP , on the top side. After a few seconds the MFP recognizes the USB stick and presents the choice “Save a document to external memory”. Choose OK and press Start. See also [RU manual] on the RU-page about the MFP’s.

Users report to us that the scanning to e-mail sometimes doesn’t work, with an error like “Server not found. Scan deleted”. The problem has been reported to KM. As far as we know, the problem occurs only seldom. It can temporarily be resolved by switching the machine off and on again.