Service Interruptions

1344: Increased chance of SPAM/phishing mails in Science mailbox

The RU contract with the anti-SPAM/anti-phishing service Proofpoint will expire per September 21st, which means that ‘Proofpoint End User Digest’ mails will not be received anymore after that date. C&CZ is currently busy migrating Science mailboxes towards the anti-SPAM/anti-phishing service of Microsoft Exchange Online Protection. There is an increased chance of receiving SPAM/phishing mails in the Science mailbox during this transition period, which is expected to last until the end of September....

September 14, 2023 · updated September 19, 2023 ·  Erik

1345: Ceph performance degraded due to broken storage node

Ceph filesystem storage is experiencing reduced performance, because one of the storage nodes is currently offline. A combination of factors causes this to affect performance, fullness, uneven distribution of data over the storage nodes. We expect this to be resolved when the node is back in the cluster.

September 18, 2023 · updated September 18, 2023 ·  Simon

1347: Poster printer kamerbreed broken

The poster printer kamerbreed is broken. We hope we have it fixed again at the end of September. In the meantime, users that need posters could go to Radboud Post&Print.

September 22, 2023 · updated September 26, 2023 ·  Peter

Resolved Reports

1349: Jupyterhub22 refused to start this morning

After a scheduled reboot of the machine running jupyterhub, jupyter failed to start properly. The service started after invoking a manual start command.

September 27, 2023 · updated September 27, 2023 ·  Bram

1348: Roundcube problem

After an upgrade of Roundcube it was temporarily not possible to send e-mails. After a small change in the configuration file the problem was resolved.

September 26, 2023 · updated September 26, 2023

1346: Jupyter and Chemotion offline

For an unknown reason, the Jupiter and Chemotion servers didn’t start. We are currently looking at how we can start the machine again. The virtual machines have been rebuild, based on their existing disks.

September 20, 2023 · updated September 20, 2023 ·  Bram

1343: Science and Radboud Newsletter in Spam

The Science newsletter is sent from an mail-account. Recently, the mailservice was changed by adding Exchange Online Protection (EOP). EOP is the successor for Radboud University to the Proofpoint e-mail security filter. EOP added a mail header line to the newsletter List-Unsubscribe: which made the mail appear to be spam to the Science spamfilter SpamAssassin 1.1 URI_HEX URI: URI hostname has long hexadecimal sequence When we noticed this, we fixed it by welcome listing (allowlisting/passlisting) the sender address communications-science@ru....

September 7, 2023 · updated September 17, 2023 ·  Peter

1342: Some home directories not available

After the Monday morning reboot, the NFS server on home1 refused to start properly. We are investigating why a manual restart of nfs was needed.

September 4, 2023 · updated September 17, 2023 ·  Bram

1341: Missed RU mail due to stopped external forwarding

RU mail management let us know that yesterday the forwarding to external (non-RU) mail addresses has been stopped as announced earlier. Unfortunately, mail for several dozens of Science users was/is not forwarded to the Science mailservers. These mails can still be found in MS365 (RU mail), either in the Inbox or in the Deleted Items. RU mail management promised that the forwarding will be corrected tomorrow.

August 22, 2023 · updated September 17, 2023 ·  Peter

1340: cpu replacement vmhost06

Announcement of maintenance, Wednesday afternoon we are going to replace the cpu of one of our main vmhost servers, meaning vms gitlab9 (pep) slurm22 pep3 jitsivm poliep indicoimapp2vm pep4 mariavm01 smtp2 will be down for up to 1 hour. several services depend on the mariavm01 (websites, slurm), so they will be affected too.

August 14, 2023 · updated September 17, 2023