CPK messages are initially sent to the CPK mailing list, you can (un)subscribe via this link. You can also follow the service interruption messages via RSS using the link in the title under the RSS icon. If the CPK takes more time to resolve, any updates are published on this website.

For RU wide service interruption see meldingen.ru.nl.

 

Service Interruptions


1382: Science services behind EduVPN

De following Science services will be placed behind EduVPN. This means if you want to have continued access, you must use this VPN. De volgende Science services worden achter EduVPN gezet. DHZ/DIY SMTP (mail sending) LILOs Webmail If you have questions are experience problems with setting up EduVPN, please contact our helpdesk.

Updated Nov 27, 2024  ·  Bram Daams · Created Nov 26, 2024

1383: lilo7 access with managed SSH keys

We have updated the authentication process for login server lilo7 (lilo7.science.ru.nl) as part of a test. As of now, your ~/.ssh/authorized_keys file on lilo7 is ignored. This change is designed to prevent bad actors from easily gaining persistent access. The good news is that we can now grant access to lilo7 from outside the previously very restricted IP ranges. To gain access from a new IP range, you will need to provide us with your public SSH key and the IP range you will be connecting from....

Resolved Reports


1253: NFS service interruption

Due to a configuration error, the NFS service on file server ‘peck’ refused to start. After fixing the error, the NFS service started up correctly.

Updated Oct 11, 2022  ·  Bram Daams · Created Sep 23, 2019 · 

1252: Boot problems of virtual host

At the weekly reboot of vmhost ‘oscar’, it did not boot properly. The listed virtual machines are not running at the moment. We are working on it. Update: most probably, the problems where caused by full snapshots. After removal of the snapshots, the system booted properly.

Updated Oct 11, 2022  ·  Bram Daams · Created Sep 3, 2019 · 

1251: Mailbox problems for a few users

Due to an administrative error the mailboxen of a few hundreds of users became inaccessible. Mail couldn’t be read from or delivered to these mailboxes until this had been repaired. In this period the mailclient of 19 users tried to read the mailbox and thus possibly reported an error.

Updated Oct 11, 2022  ·  Bram Daams · Created Aug 23, 2019 · 

1250: Mail problems with newly introduced incoming mail server

A new receiving mailserver was introduced July 1. This server has the most recent version of Ubuntu and other software and settings that are more conforming to the directives (in Dutch). After the introduction, problems appeared with receiving mail from Microsoft Office 365 Exchange Online (mail.protection.outlook.com). An even bigger problem was that some accepted mails were not forwarded, but bounced to the sender. Because that problem couldn’t be fixed immediately, the newly introduced server has been shut down on July 2....

Updated Oct 11, 2022  ·  Bram Daams · Created Jul 1, 2019 · 

1249: Network interruption central RU network

Due to a faulty RU core network device, several service couldn’t be reached. This device is in a redundant setup. The ISC network department will start an investigation what exactly happened and how to prevent nuisance in the future.

Updated Oct 11, 2022  ·  Bram Daams · Created May 22, 2019 · 

1247: DNS nameservice interruption for Science domains

Yesterday afternoon a DNS error with science.ru.nl (due to the introduction of the secure DNSSEC) made science.ru.nl disappear from the internet for many users, when viewed from outside campus. In the evening this error has been corrected. Because of the caching of DNS responses, the last problems should disappear tonight. In the meantime one can use workarounds like rebooting the home router and/or pc, using a different network (mobile provider) or using rainloop....

Updated Oct 11, 2022  ·  Bram Daams · Created May 14, 2019 · 

1248: Dozens of Science websites down, also Roundcube

Because a web application used too much memory, all websites of this webserver had problems. After restarting the webserver, all websites could be reached again. We will make sure that web applications get memory limits, which will prevent this problem in the future.

Updated Oct 11, 2022  ·  Bram Daams · Created May 14, 2019 · 

1246: Network interruption Huygens wing 4

Due to a faulty network switch, approx 40 network connections in Huygens wing 4 were temporarily unavailable. The switch has been replaced.

Updated Oct 11, 2022  ·  Bram Daams · Created Apr 13, 2019 · 

1245: Matlab license server down

This morning, the Matlab license server stopped, because yesterday an error had been made in the upgrade to version R2019a. After the error had been corrected, the license server was restarted, which resolved the problem.

Updated Oct 11, 2022  ·  Bram Daams · Created Mar 28, 2019 · 

1244: Poster printer "kamerbreed" broken

The poster printer has to be repaired, but we can’t easily fix it. We hope to have the printer operational again in the near future. In the meantime you might use the RU copyshop.

Updated Oct 19, 2022  ·  Miek Gieben · Created Mar 26, 2019 ·