The repair procedure depends on the firm that sold the machine. Whether the repair is free of charge or not, depends on the precise terms of warranty (and whether the repair is within the period of warranty or not). Normally, PC’s sold by standard PC supplier Dustin have a warranty period of 3 years. But: be aware that this does not hold for all machines. Read the website of Dustin (formerly CentralPoint) carefully when ordering....

In case you have questions about system software or applications on your PC, and it is not easy to explain them by phone or e-mail to the helpdesk, you may demonstrate your problem at C&CZ on one of the two PC’s which are set-up for that purpose.